Shop Policies

Free Shipping

  • Some purchases may be eligible for free shipping. Free shipping is available for orders over $75 (after discounts) shipping within the United States. Exclusions apply.

 

Affirm Payment Plans

  • Affirm is a third-party vendor. Some purchases may be eligible for Affirm payment plans. All matters regarding payment plans are managed by Affirm. For questions regarding your payment plan, contact Affirm directly.

 

Return Policy

  • All GlasWeld products can be returned within 14 days of delivery in new/unused condition for full refund, less shipping (if applicable). Customers will be responsible for return shipping costs.
  • After 14 days, some products may be returned if in new/unused condition for product credit equal to the purchase price.
  • After 30 days, no returns will be accepted.

 

In the event of failure of a product to conform to its written warranty below*, please take the following actions.

  1. Call GlasWeld Customer Service Department at +1 (541) 388-1156.
  2. After going through the troubleshooting procedures over the phone and determining that there is a defect, you will receive an RA number (Desk tix number) via Email.
  3. Carefully package your return, with no other items, and return it freight prepaid, along with the following:

 

Your name, Business name, Address and Phone Number.
Send to: GlasWeld – 20578 Empire Blvd. – Bend, OR 97701

We recommend that the package be insured against loss or in-transit damage. GlasWeld is not responsible for any loss or damage due to shipping.

*Warranty Policy

Injectors

  • The ProVac injector is covered by a lifetime warranty to the original purchaser against manufacturing defects.
  • This warranty is valid only in accordance with the conditions set forth below*.
    • All warranties are for normal use as recommended by the manufacturer.
    • Damage to this ProVac Injector system resulting from tampering, accident, abuse, negligence, unauthorized repairs or alterations, or other causes not related to problems with materials or workmanship are not covered by this warranty.
    • This warranty does not cover normal wear on the seals. Use of resins other than GlasWeld resins will void the warranty. Repairs made not related to problems with materials or workmanship will be charged at regular factory prices.

 

Non Consumables

  • GlasWeld warrants that repair tools are free of defects in materials and workmanship for one year from the date of purchase.
  • This warranty does not cover normal wear and tear, nor consumable type items; backer pads, disks, compounds, abrasives, liquids or chemicals.
  • This warranty is valid only in accordance with the conditions set forth below*.
    • This warranty extends only to the original purchaser and is non-transferable.
    • This warranty is void if the product has been subject to tampering, accidental damage, abuse, misuse, negligence, unauthorized repairs or alterations, or other causes not related to problems with materials or workmanship.
    • Repair or replacement of the product is the exclusive remedy of the consumer under this warranty.
    • GlasWeld shall not be liable for any incidental or consequential damages for breach of this warranty, or any implied warranty on this product.
    • Some states do not allow the exclusion or limitation or consequential damages, so the above limitation or exclusion may not apply to you.

 

*GlasWeld makes no other warranty of any kind whatsoever, expressed or implied, and all implied warranties of fitness for a particular purpose which exceeds the above mentioned obligation are hereby disclaimed by GlasWeld and excluded from this warranty.

Standard Shelf Life Policy

  • GlasWeld non consumable products and resins are guaranteed a 12 month shelf life from date of purchase from the manufacturer.
    Policy only applies to equipment stored at proper temperature (55-75 Degrees Fahrenheit).