A legacy of service: An interview with retiring GlasWeld Manager of Technical Services Randy Mackey

On January X, 2017, Randy Mackey will end his (X)-year career at the GlasWeld. Since 1985, Mackey has been an integral part of GlasWeld, serving as its Manager of Technical Services for (X) of those years. He is nationally recognized as an innovative leader in windshield repair, focusing on providing the highest level of tools & training to technicians from around the world. In addition to his duties as Manager of Technical Services, Mackey also served as an officer and board member of (Organizations you served on here).

Take us back to how you joined GlasWeld in 1985. What was your background before you joined GlasWeld?

Test

How has the windshield repair industry changed since you’ve been a part of it?

Test

What in the 30-plus years that you’ve been with GlasWeld do you point to and say, “That is what I’m most proud of”?

Test

What cutting-edge project are you particularly proud of?

Test

One of the things that I’ve heard through the years that I’ve been here at GlasWeld, is that GlasWeld technicians are often recognized as some of the very best trained, skilled, and knowledgeable technicians in the industry. I get the impression that most people say that is because of your leadership.

I can’t take all the credit. I’d like to point back to the excellent service staff that GlasWeld has. The other thing that I’ve always said is a key ingredient for our success is (key reason here, focus on innovation, attention to detail, highly trained service staff, whatever you think). GlasWeld has never been afraid of failing. By that I mean, we were never afraid to go out and try something new, just because we thought there’s a chance that it might not work. If you do all your research and it looks like, first and foremost, it will result in something that will help technicians in the field and you think there’s at least a reasonable chance it will be successful even though there might be a little bit of risk involved, don’t be afraid to try to make it happen. I’d rather see someone try and fail than say “I don’t want to stick my toe in the water because there might be an alligator in there.” I think that attitude is a big part of the reason we’ve been successful.

Through the years, that mindset of not being afraid of failure has allowed us to make the significant advancements that we’eve made in the industry. Each success builds on the other, so when something big comes along like the ProVac Zoom, it’s a team effort built on mutual trust, experience, and a commitment to innovation.

What are your retirement plans?

Test

With the knowledge you’ve gained in the 30-plus years on the job here, what advice would have for someone starting in windshield repair?

Test

If you could have people say one thing about Randy Mackey and his time at GlasWeld, what would it be?

Test

Leave a Reply

Your email address will not be published. Required fields are marked *